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Appendix A: Troubleshooting
The appendix will provide help if you experience problems with your printer. It
tells you how to test the printer, how to check system software settings, and how
to adjust the vertical alignment. In addition, there is information on actions to
take for specific problems, and on the meanings of printer beep tones.
Warning!
The printer uses high voltage. Do not attempt any other repair or maintenance
except as expressly recommended in this appendix. Unauthorized repair and
maintenance not only exposes you to the danger of electrical shock, it also may
damage your printer and void your warranty.
Short test
Use the following procedure to test the printer to make sure that everything is
working correctly.
❏ Make sure that paper is loaded in the printer.
❏ Turn off the printer.
❏ While holding down the control panel’s ON LINE button, turn the printer
back on.
This test prints the version number of the software contained in the printer’s
ROM followed by the current EDS settings.
❏ To stop demo printing, turn the printer off.
Long test
Use the following procedure to test the printer to make sure that everything is
working correctly.
❏ Make sure that paper is loaded in the printer.
❏ Turn off the printer.
❏ While holding down the control panel’s LF button, turn the printer back on.
This test prints the title and seven lines of text, and then continues to print
the entire character set for each font and pitch available.
❏ To stop demo printing, turn the printer off.