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inform us beforehand, stating your name,
address, phone number, email address (if
applicable), and the serial number. The
phone number is on the back of the user
manual.
The Solar Inverter may only be shipped
with the prior approval of Sunways AG.
The approval will be granted as soon as
the completed fault protocol has arrived,
stating the occurred fault and the way you
would like the guarantee claim to be pro-
cessed. Devices sent to Sunways AG
without prior notification cannot be
accepted and repaired.
The time required to correct the fault
must be granted. Sunways AG will try to
correct the fault within 14 days after
having received the device. If that is not
possible, we will let you know the reason
and when the fault will be corrected.
Please keep the original packaging, even
after the guarantee period has run out.
Forwarding companies may only accept
the Solar Inverter if it is in the transport-
proof original packaging. Therefore, please
let us know if you have lost the original
4.5 Terms and Conditions of
Guarantee
· Duration of Guarantee
The duration of guarantee is five years,
starting from the day the Solar Inverter
is purchased by the end user. The gua-
rantee chard enclosed with the device
must be completed and sent back to
Sunways AG.
Please keep the original receipt with the
date of purchase and the serial number.
In case of a guarantee claim, it is requi-
red as evidence, together with the gua-
rantee card.
· Conditions
Within the guarantee period, the Solar
Inverter will be repaired in the factory in
Constance, Germany, without material or
labour being charged. Assembly costs
shall be borne by the customer, unless
something else has been agreed on.
The completed guarantee card must be
sent to Sunways AG, Constance, within
seven days after purchase.
In case of a guarantee claim, please
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