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MC3000 User Guide5-4
Troubleshooting
Mobile Computer
Table 5-1. Troubleshooting the Mobile Computer
Problem Cause Solution
Mobile computer does not turn
on.
Main battery not charged. Charge or replace the main battery.
Main battery not installed
properly.
Ensure the battery is installed properly. See Install Main Battery on page 1-6.
System crash. Perform a warm boot. If the mobile computer still does not turn on, perform a cold boot. For
more information see, Resetting the Mobile Computer on page 2-23.
Battery did not charge. Battery failed. Replace battery. If the mobile computer still does not operate, try a warm boot, then a cold
boot. For more information see, Resetting the Mobile Computer on page 2-23.
Mobile computer removed
from cradle while battery was
charging.
Insert mobile computer in cradle and begin charging. The Standard Battery requires up to four
hours to recharge fully and the Extended Life Battery requires up to six hours to recharge fully.
Extreme battery temperature. Battery does not charge if ambient temperature is below 32°F (0°C) or above 104°F (40°C).
Cannot see characters on screen. Mobile computer not powered
on.
Press the Power button.
During data communication, no
data was transmitted, or
transmitted data was
incomplete.
Mobile computer removed
from cradle or unplugged from
host computer during
communication.
Replace the mobile computer in the cradle, or reattach the cable and re-transmit.
Incorrect cable configuration. See the system administrator or refer to the MC3000 Integrator Guide.
Communication software was
incorrectly installed or
configured.
See the system administrator or refer to the MC3000 Integrator Guide.
Mobile computer does not emit
sound.
Volume setting is low or
turned off.
Mobile computer may be a beeper only configuration or incorrect setting is programmed into
device.
Mobile computer turns itself off. Mobile computer is inactive. The mobile computer turns off after a period of inactivity. This period can be set from one to
five minutes, in one-minute intervals.
Battery is depleted. Recharge or replace the battery.
Battery is not inserted
properly.
Insert the battery properly. For more information see, Install Main Battery on page 1-6.
Tapping the window buttons or
icons does not activate the
corresponding feature.
Touch screen not calibrated
correctly.
Re-calibrate the screen.
From the mobile computer, Demo window double-tap the Ctl Panel icon and double-tap on
Touch Calibrate. Follow the screen prompts.
The system crashed. Warm boot the system. To perform a warm boot, see Resetting the Mobile Computer on page
2-23.
A message appears stating that
the mobile computer memory is
full.
Too many files stored on the
mobile computer.
Delete unused memos and records. If necessary, save these records on the host computer.
Too many applications
installed on the mobile
computer.
Remove unused installed applications from the mobile computer to recover memory.