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MC3000 User Guide5-6
Single Slot Serial/USB Cradle
Table 5-2. Troubleshooting the Single Slot Serial/USB Cradle
Symptom Possible Cause Solution
Mobile computer amber Charge
LED Indicator does not light
when mobile computer inserted.
Cradle is not receiving power. Ensure the power cable is connected securely to both the cradle and to AC
power.
Mobile computer is not correctly seated. Remove and re-insert the mobile computer into the cradle, ensuring it is
correctly seated.
Spare Battery Charging LED
does not light when spare
battery is inserted.
Spare battery is not correctly seated. Remove and re-insert the spare battery into the charging slot, ensuring it is
correctly seated.
Mobile computer battery is not
charging.
Mobile computer was removed from cradle or
cradle was unplugged from AC power too soon.
Ensure cradle is receiving power. Ensure the mobile computer is seated
correctly. If the mobile computer battery is fully depleted, it can take up to
four hours to fully recharge a Standard Battery and it can take up to six hours
to fully recharge an Extended Life Battery.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty battery.
The mobile computer is not fully seated in the
cradle.
Remove and re-insert the mobile computer into the cradle, ensuring it is
correctly seated.
Spare battery is not charging. Battery not fully seated in charging slot. Remove and re-insert the spare battery into the cradle, ensuring it is correctly
seated.
Battery inserted incorrectly. Ensure the contacts are facing down and toward the back of the cradle.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty battery.
During data communication, no
data was transmitted, or
transmitted data was
incomplete.
Mobile computer removed from cradle during
communication.
Replace mobile computer in cradle and retransmit.
Incorrect cable configuration. See the system administrator or refer to the MC3000 Integrator Guide.
Communication software is not installed or
configured properly.
See the system administrator or refer to the MC3000 Integrator Guide.