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Maintenance & Troubleshooting 5-7
Four Slot Charge Only Cradle
Four Slot Ethernet Cradle
Table 5-3. Troubleshooting the Four Slot Charge Only Cradle
Problem Cause Solution
Mobile computer amber Charge LED
Indicator does not light when mobile
computer inserted.
Cradle is not receiving power. Ensure the power cable is connected securely to both the cradle
and to AC power.
Mobile computer is not correctly seated. Remove and re-insert the mobile computer into the cradle,
ensuring it is correctly seated.
Mobile computer battery is not charging. Mobile computer was removed from cradle or
cradle was unplugged from AC power too
soon.
Ensure cradle is receiving power. Ensure the mobile computer is
seated correctly. If the mobile computer battery is fully depleted, it
can take up to four hours to fully recharge a Standard Battery and
it can take up to six hours to fully recharge an Extended Life
Battery.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty
battery.
The mobile computer is not fully seated in the
cradle.
Remove and re-insert the mobile computer into the cradle,
ensuring it is correctly seated.
Table 5-4. Troubleshooting the Four Slot Ethernet Cradle
Problem Cause Solution
Mobile computer amber Charge LED
Indicator does not light when mobile
computer inserted.
Cradle is not receiving power. Ensure the power cable is connected securely to both the cradle
and to AC power.
Mobile computer is not correctly seated. Remove and re-insert the mobile computer into the cradle,
ensuring it is correctly seated.
Mobile computer battery is not charging. Mobile computer was removed from cradle or
cradle was unplugged from AC power too
soon.
Ensure cradle is receiving power. Ensure the mobile computer is
seated correctly. If the mobile computer battery is fully depleted, it
can take up to four hours to fully recharge a Standard Battery and
it can take up to six hours to fully recharge an Extended Life
Battery.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty
battery.
The mobile computer is not fully seated in the
cradle.
Remove and re-insert the mobile computer into the cradle,
ensuring it is correctly seated.
During data communication, no data was
transmitted, or transmitted data was
incomplete.
Mobile computer removed from cradle during
communication.
Replace mobile computer in cradle and retransmit.
Incorrect cable configuration. See the system administrator or refer to the MC3000 Integrator
Guide.
Ethernet connection error. Link LED is not lit
(see Link LED on page 4-7).
See the system administrator. Probable Ethernet connection error.