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Maintenance & Troubleshooting 5-9
Cables
Table 5-7. Troubleshooting the Cables
Symptom Possible Cause Solution
Mobile computer amber Charge
LED Indicator does not light
when mobile computer
attached.
Cable is not receiving power. Ensure the power cable is connected securely to both the cable and to AC power.
Mobile computer is not seated
correctly in the cable.
Remove and re-attach the mobile computer to the MC3000 connector, ensuring it is
correctly seated.
Mobile computer battery is not
charging.
Mobile computer was detached from
cable or cable was unplugged from
AC power too soon.
Ensure cable is receiving power. Ensure the mobile computer is seated correctly. If the
mobile computer battery is fully depleted, it can take up to four hours to fully recharge a
Standard Battery and it can take up to six hours to fully recharge an Extended Life Battery.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty battery.
The mobile computer is not fully
seated in the cable.
Remove and re-attach the mobile computer to the cable, ensuring it is correctly seated.
During data communication, no
data was transmitted, or
transmitted data was
incomplete.
Cable removed from mobile
computer during communication.
Reattach cable to mobile computer and retransmit.
Incorrect cable configuration. See the system administrator or refer to the MC3000 Integrator Guide.
Communication software is not
installed or configured properly.
See the system administrator or refer to the MC3000 Integrator Guide.