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Troubleshooting
TANDBERG See & Share Conferencing Software
TM
User guide Page 31 of 33
Troubleshooting
Improving a conference’s performance
Improving performance if you’re the presenter
If you're presenting a conference and you find that some participants are seeing events on your
desktop several seconds after they happen, you can try a number of things to help speed up the
updates:
Use a solid-color desktop rather than a complex wallpaper.
Disable animations or fades in list boxes, windows, menus, tool tips, and so on.
Reduce the screen resolution in your operating system's display settings or share only a portion
of the desktop.
The procedure for reducing the desktop resolution varies between versions of the Windows
operating system. However, the option is always available in Control Panel > Display >
Settings.
Avoid using the Fit presenter's desktop to window option if you're using a less powerful
computer. If your desktop is the same size or larger than the presenter's, you can
view the
shared desktop full screen without using scroll bars.
NOTE: This can improve performance for slow computers, but not slow networks.
Improving performance if you’re a participant
If you're participating in a conference and you're seeing events on the presenter's desktop several
seconds after they happen, you can try a number of things to help speed up the updates:
Avoid using the Fit presenter's desktop to window option if you're using a less powerful
computer. If your desktop is the same size or large than the presenter's, you can
view the
shared desktop full screen without using scroll bars.
NOTE: This can improve performance for slow computers, but not slow networks.
Lower the level of Windows hardware acceleration by navigating to Control Panel > Display >
Settings > Advanced. Click the Troubleshoot tab and drag the level of Hardware
acceleration toward None. Test See&Share software's performance and lower the hardware
acceleration more if necessary.
NOTE: This can improve performance for slow computers, but not slow networks.
If none of these options helps significantly, contact TANDBERG technical support.