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Chapter 7: Troubleshooting Guide
N299 Won't Turn On
In the event that the N299 won’t turn on, check to see that the power cable is
correctly plugged in to the N299. Also check to see if the electrical outlet is
functioning.
Resetting NAS IP Address and Admin Password
If you’ve forgotten the admin password, or if you need to reset the unit’s IP
address, first make sure that the unit is powered off. press the reset button and
the power button at the same time. keep pressing the reset button for 15
seconds then release it. When you hear the beep sound, the rebooting process is
completed. After that, the N299's WAN IP address will be reset to 192.168.1.100
temporarily. Please note that all file services at this time will be stopped.
1. When you point your browser to 192.168.1.100, you will see the following
screen.
2. If you select Reset to Factory Default option, the system will be reset.
Below are the default system settings:
Admin password Æ admin
WAN IP address Æ 192.168.1.100
WAN IP Gateway Æ 192.168.1.1
WAN Jumbo Frame Support Æ Off
LAN IP Æ 192.168.2.254
LAN Jumbo Frame Support Æ Off
HTTP Port Æ 80
HTTPS port Æ 443
Forgot My Network IP Address
If you forget your network IP address and have no physical access to the system,
you can use the setup wizard to retrieve the IP of your N299.
1. Start the Setup Wizard, and it will automatically detect all Thecus IP
storage products on your network.
2. You should be able to find the IP address of the N299 which you have
forgotten in the Device Discovery screen.
Can't Access N299 from the LAN
If you cannot access the N299 from the LAN, make sure that its network cable is
correctly plugged in. Also, check to see if the N299’s WAN and LAN settings are
configured correctly.
Can't Map a Network Drive in Windows XP
You may have problems mapping a network drive under the following conditions:
1. The network folder is currently mapped using a different user name and
password. To connect using a different user name and password, first
disconnect any existing mappings to this network share.