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Troubleshooting and Routine Maintenance
91
Printing Received Faxes
Difficulty Suggestions
Condensed print and white streaks
across the page or the top and
bottom of sentences are cut off.
You probably had a bad connection, with static or interference on the telephone
line. Ask the other party to send the fax again.
Vertical black lines when receiving. The sender's scanner may be dirty. Ask the sender to make a copy to see if the
problem is with the sending machine. Try receiving from another fax machine.
Received colour fax prints only in
black and white.
Replace the colour ink cartridges that are empty or nearly empty, and then ask the
other person to send the colour fax again. (See Replacing the ink cartridges on
page 101.)
Left and Right margins are cut off or
a single page is printed on two
pages.
Turn on Auto Reduction. (See Printing a reduced incoming fax on page 33.)
Phone Line or Connections
Difficulty Suggestions
Dialling does not work. (No dial
tone)
Make sure the machine is plugged in and not in Power Save mode.
Check all line cord connections.
Change Tone/Pulse setting. (See Quick Setup Guide.) (not available in New
Zealand)
If an external phone is connected to the machine, send a manual fax by lifting the
handset of the external phone and dialling the number. Wait to hear fax receiving
tone before pressing Mono Start or Colour Start.
The machine does not answer
when called.
Make sure the machine is in the correct receiving mode for your setup. (See
Receive modes on page 30.) Check for a dial tone. If possible, call your machine
to hear it answer. If there is still no answer, check the telephone line cord
connection. If there is no ringing when you call your machine, ask your telephone
company to check the line.
Receiving Faxes
Difficulty Suggestions
Cannot receive a fax Check all line cord connections.
Make sure the machine is in the correct receiving mode for your setup. (See
Receive modes on page 30.)
If you often have interference on the phone line, try changing the menu setting of
Compatibility to Basic. (See Compatibility on page 100.)
Sending Faxes
Difficulty Suggestions
Cannot send a fax
Make sure that the Fax key is illuminated. (See Entering Fax mode on
page 24.)
Ask the other party to check that the receiving machine has paper.
Print the Transmission Verification Report and check for an error. (See Reports on
page 52.)