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7.CHECKING THE EQUIPMENT STATUS WITH TopAccess
Error Codes 101
7 CHECKING THE EQUIPMENT STATUS WITH TopAccess
Error codes on scan jobs
The error indications on scan jobs are done as follows:
y On TopAccess log list, messages indicating the status are displayed.
y On the touch panel of the equipment, error codes are displayed. See the listings below.
Error Code Problem Description Corrective Action
Email
2C10, 2C12,
2C13,
2C20-2C22
Illegal Job status A system error has occurred during sending of an
email. Retry it. If the error still occurs, contact your
service representative.
2C11, 2C62
Not enough memory When there are running jobs, perform the job in error
again after the completion of the running jobs. If the
error still occurs, turn the power OFF and then back
ON, and perform the job again.
2C14
Invalid parameter specified Make sure that you specify the settings correctly and try
again.
2C15
Message size exceeded limit or maximum size You are sending too many documents at a time. Send
your documents separately.
2C30-2C33
Disk access error When there are running jobs, perform the job in error
again after the completion of the running jobs. If the
error still occurs, turn the power OFF and then back
ON, and perform the job again.
2C40
Failed to convert image file format When this error occurs by converting the Slim PDF
format, retry the scan. If the error still occurs, specify
the general PDF format.
When this error occurs by converting other than the
Slim PDF format, turn the power OFF and then back
ON. Then retry the scan. If the error still occurs, contact
your service representative.
2C43
Encryption error. Failed to create a file If the error still occurs after retrying, turn the power OFF
and then back ON. Then retry it.
2C44
Creating a file was not allowed. Creating an unencrypted file was not allowed.
Configure the encryption settings and retry the failed
job.
To create an unencrypted file, consult the administrator.
2C61
Failed to read Address Book Turn the power OFF and then back ON. Retry the job in
error. Reset the data in the Address Book and retry it. If
the error still occurs, contact your service
representative.
2C63, 2C64 Invalid Domain Address Ask your administrator to set the IP address.
2C65, 2C66,
2C69
Failed to connect to SMTP server Make sure that the SMTP server is correctly working or
the SMTP server address has been set correctly.
2C6A
Failed to send E-Mail message Turn the power OFF and then back ON. Retry the scan.
If the error still occurs, contact your service
representative.
2C6B
Invalid address specified in From: field Ask your administrator to check the SMTP
Authentication method or if there is an illegal character
in the Terminal mail address. Set the correct SMTP
Authentication method or delete the illegal character in
the Terminal mail address.
2C6C
Invalid address specified in To: field Make sure that there is an illegal character in the
Destination mail address. Delete the illegal character
and reset the appropriate Destination mail address,
then retry it.
2C6D
NIC system error Turn the power OFF and then back ON. Retry the scan.
If the error still occurs, contact your service
representative.
2C70
SMTP service is not available Ask your administrator whether the SMTP service is
enabled.