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7 CHECKING THE EQUIPMENT STATUS WITH TopAccess
94 Error Messages
Active Directory Domain - Clock Skew error due to difference in
Time between Server and MFP
The clocks need to be synchronized. Please check whether SNTP
is configured correctly on the equipment.
Active Directory Domain - Kerberos Ticket has expired and cannot
be used for Authentication
Please confirm the validity period of the ticket set by the Kerberos
server. Please retry again after the fresh ticket is issued.
Active Directory Domain - Verification of the Ticket has failed Verify the user name and password and try again. If the problem
persists please contact the administrator.
Active Directory Domain-The Domain specified could not be found Enter the correct domain name in network settings. If the problem
persists please contact the administrator for the correct realm
name for your server.
Information Failed User Authentication Check Domain Name/User Name/Password
SNTP Server - Connect Error has occurred The equipment could not connect to the SNTP Server. Check the
SNTP settings.
No IKE proposal chosen Check the IKEv1/IPsec proposal parameters
(like encryption/authentication algorithms, DH group,
authentication methods) in MFP and peer machine.
IKE Certificate Authentication failed Check
1. CA and user certificate in both MFP and remote peer -
certificate timestamp and IPsec Certificate template should be
valid.
2. CRL DP server name is mapped in MFP’s host table or DNS
entry.
3. Certificate against CRL.
IKE Pre-shared key Authentication failed Mismatch in IKEv1 Pre Shared Key. Check the PSK in MFP and
remote machine.
Invalid Certificate Check the CA and user certificate in MFP and peer machine.
Certificate Type unsupported Check the user certificate type. Supported type is “.pfx” file only.
Invalid certificate authority Check the CA certificate in MFP and peer machine.
Certificate unavailable Certificate has been deleted from Certificate store. Re-upload the
corresponding certificates using Security Services.
No ISAKMP SA established Check the IKEv1/IPsec proposal parameters
(like encryption/authentication algorithms, DH group,
authentication methods) in MFP and peer machine.
Check
1. CA and user certificate in both MFP and remote peer -
certificate timestamp and IPsec Certificate template should be
valid.
2. CRL DP server name is mapped in MFP’s host table or DNS
entry.
3. Certificate against CRL.
Invalid Signature Mismatch in Signature payload (MAC or IV). Check the CA and
user certificate in MFP and peer machine.
No IKEv2 proposal chosen Check the IKEv2/IPsec proposal parameters
(encryption/authentication algorithms, DH group, authentication
methods) in MFP and peer machine.
IKEv2 Certificate Authentication Failed Check
1. CA and user certificate in both MFP and remote peer -
certificate timestamp and IPsec Certificate template should be
valid.
2. CRL DP server name is mapped in MFP's host table or DNS
entry.
3. Certificate against CRL.
IKEv2 Secret key Authentication failed Mismatch in IKEv2 Pre Shared Key. Check the PSK in MFP and
peer machine.
Falling Back to IKEv1 Remote machine is not supporting IKEv2. Going back to use
IKEv1.
ISAKMP SA unusable (deleted) Restart IPsec service on Peer and retry.
Crypto operation failed If Certificates are being used, re-upload the corresponding
certificates using Security Services. Restart IPsec Service on
MFP.
Invalid key information Check IKE settings in MFP and peer.
CA not trusted Check the CA certificate in MFP and peer machine.
Check the CA certificate timestamp.
TopAccess Message Corrective Action