Filter
Top Products
5. TROUBLESHOOTING ENGLISH VERSION EO1-33055
5.1 Error Messages
E5- 2
5.1 Error Messages (Cont.)
Error Messages Problems/Cause Solutions
1. The media has run out.
1. Load new media. Then press the
[RESTART] key.
⇒ Section 2.4
2. The media is not loaded properly.
2. Load the media properly. Then press
the [RESTART] key.
⇒ Section 2.4
NO PAPER ****
3. The media is slack. 3. Take up any slack in the media.
1. The ribbon is not fed properly.
1. Remove the ribbon, and check the
status of the ribbon. Replace the
ribbon, if necessary. If the problem
is not solved, turn off the printer, and
call an authorised service
representative.
RIBBON ERROR ****
2. The ribbon has run out. 2. Load a new ribbon. Then press the
[RESTART] key.
⇒ Section 2.6
EXCESS HEAD TEMP The print head is overheated. Turn off the printer, and allow it to cool
down (about 3 minutes). If this does not
solve the problem, call an authorised
service representative.
HEAD ERROR There is a problem with the Print Head. Replace the Print Head. Then press the
[RESTART] key.
POWER FAILURE
A momentary power failure has
occurred.
Check the power source which supplies
power to the printer. If the rating is not
correct, or if the printer shares the same
power outlet with other electrical
appliances that consume large amounts
of power, change the outlet.
1. The printer is used in a location where
it is subject to noise. Or, there are
power cords of other electrical
appliances near the printer or
interface cable.
1. Keep the printer and the interface
cables away from the source of noise.
2. The Power Cord of the printer is not
grounded.
2. Ground the Power Cord.
3. The printer shares the same power
source with any other electrical
appliances.
3. Provide an exclusive power source for
the printer.
SYSTEM ERROR
4. An application software used on your
host computer has an error or
malfunction.
4. Confirm the host computer operates
properly.
FLASH WRITE ERR.
An error has occurred in writing to the
flash ROM.
Turn the printer off, and then on again.
FORMAT ERROR
An error has occurred in formatting the
flash ROM.
Turn the printer off, and then on again.
FLASH CARD FULL
Saving failed because of an insufficient
capacity of the flash ROM.
Turn the printer off, and then on again.
EEPROM ERROR
Data cannot be read from/written to a
backup EEPROM properly.
Turn the printer off, and then on again.