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5. TROUBLESHOOTING ENGLISH VERSION EO1-33055
5.2 Possible Problems
E5- 4
5.2 Possible Problems (Cont.)
Possible Problems Causes Solutions
1. The media is not loaded properly. 1. Load the media properly.
⇒ Section 2.4.
2. The ribbon is not loaded properly. 2. Load the ribbon properly.
⇒ Section 2.6
3. A print head is not installed properly.
3. Install the Print Head properly. Close
the Print Head Block.
Nothing is printed on
the media.
4. The ribbon and media are not
matched.
4. Select an appropriate ribbon for the
media type being used.
1. The ribbon and media are not
matched.
1. Select an appropriate ribbon for the
media type being used.
The printed image is
blurred.
2. The Print Head is not clean. 2. Clean the print head using the
supplied Print Head Cleaner.
⇒ Section 4.1.1
1. The Cutter Cover is not attached
properly.
1. Attach the Cutter Cover properly.
2. The media is jammed in the Cutter. 2. Remove the jammed paper.
⇒ Section 4.1.3
The Cutter does not
cut.
3. The Cutter Blade is dirty. 3. Clean the Cutter Blade.
⇒ Section 4.1.3