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User's Manual
9-12
TROUBLESHOOTING
A foreign object in the drawer could block laser
light from reading the DVD. Make sure there is no
obstruction. Remove any foreign object.
Check whether the DVD is dirty. If it is, wipe it
with a clean cloth dipped in water or a neutral
cleaner. See the
CD/DVDs care
section in
Chapter 4,
Operating Basics
, for details on
cleaning.
Check the Slim Select Bay lock on the bottom of
the computer. It should be in the lock position.
Check Device Manager, if DVD-ROM is not
displayed as the Slim Select Bay module,
remove the DVD-ROM drive and reinsert it.
Some DVD/CDs The software or hardware configuration may
run correctly, but be causing a problem. Make sure the
others do not hardware configuration matches your software’s
needs. Check the DVD/CD’s documentation.
Check the type of DVD/CD you are using. The
drive supports:
DVD-ROM: DVD-ROM, DVD-Video
CD-ROM: Enhanced CD (CD-EXTRA), Photo
CD, CD-R (read only), CD-ROM, CD-
Rewritable (read only), CD-ROM x A
Mode 2 (Form1, Form2), CD-DA,
CD-Text
Check the region code on the DVD. It must
match that on the DVD drive. Region codes are
listed in the
DVD-ROM drive
section in Chapter 2,
The Grand Tour
.