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TROUBLESHOOTING
DVD does not play Some video discs might not play properly in a
correctly in an Expansion Station. Play the disc in the
optional Expansion DVD-ROM drive installed in the computer.
Station
If problems persist, contact your dealer.
CD-RW/DVD-ROM drive (Black)
For more information, refer to Chapter 4, Operating Basics.
Problem Procedure
You cannot access Make sure the drive’s drawer is securely
a CD or DVD in the closed. Press gently until it clicks into place.
drive
Open the drawer and make sure the CD or DVD
is properly seated. It should lie flat with the label
facing up.
A foreign object in the drawer could block laser light
from reading the CD or DVD. Make sure there is no
obstruction. Remove any foreign object.
Check whether the DVD is dirty. If it is, wipe it
with a clean cloth dipped in water or a neutral
cleaner. See the
CD/DVDs care
section in
Chapter 4,
Operating Basics
, for details on
cleaning.
Some DVD/CDs The software or hardware configuration may
run correctly, but be causing a problem. Make sure the
others do not hardware configuration matches your software’s
needs. Check the DVD/CD’s documentation.
Hardware and system checklist