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CHAPTER 5. HOW TO GET HELP
The Astra 4000U scanners have been designed to be reliable, easy-to-install, and easy-to-use. If you
encounter any problems while installing or using your scanner, please follow the solutions outlined below.
• Consult the online manual.
• Read the troubleshooting section below.
• Contact UMAX directly.
Using Online Manuals
All bundled software comes with online help, which essentially is an online manual. Read the following
information to find out how to access the manuals for each individual software application.
Accessing the UMAX VistaScan Online Manual
For PC Users:
If the VistaScan application is already open, you can locate the manual by clicking on the user tips that pop
up when your mouse scrolls over a tool. If VistaScan is not open, follow the instructions below.
1. Click Start.
2. Click Programs.
3. Click VistaScan.
4. Click VistaScan User’s Guide. Your Internet browser should launch the VistaScan User’s Guide.
For Macintosh Users:
If the VistaScan application is already open, you can locate the manual by clicking on the “?” icon located
in the upper right corner. If VistaScan is not open, follow the instructions below.
1. Double-click the Hard Drive icon on the desktop.
2. Double-click the UMAX VistaScan folder.
3. Double-click the VistaScan Help. Your Internet browser should launch the VistaScan User’s Guide.
Accessing the Adobe PhotoShop Online Manual
For PC Users:
1. Place the PhotoShop LE CD in the CD-ROM drive. (If the install screen automatically launches, skip
to step 4.)
2. Double-click My Computer.
3. Right-click the CD-ROM drive and select AutoPlay.
4. Click ReadMe & Guide. From here, you can select the manual best suited to your needs.
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