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Cruz Support is available at http://cruzsupport.velocitymicro.com. There are a large
number of informative knowledgebase articles to answer your questions. You can
also download the latest manual for your product. Once registered at the site, you
can register your product, submit tickets for support, and administer your tickets and
personal profile.
How Do I Get Support?
Registering for support is easy and free.
1. If you have not already done so, create a Support account for yourself at our website:
http://cruzsupport.velocitymicro.com/ics/support/mylogin.asp.
Note: Those customers who have purchased a Cruz product directly from Velocity
Micro may skip this step.
2. Then register your purchased Cruz products:
http://cruzsupport.velocitymicro.com/ics/support/productRegister.asp
3. When complete, go to ‘My Products’ (http://cruzsupport.velocitymicro.com/ics/support/
myProducts.asp) and submit a ticket for the product you are seeking support for.
4. If you need to return your Cruz product for repair, you must first contact our technical
support for a RMA (Returned Merchandise Authorization).
Note: Proof of Purchase (http://cruzsupport.velocitymicro.com/ics/support/KBAnswer.
asp?questionID=835) is required for RMA services. You create a ticket to upload your Proof of
Purchase.
XX. Cruz Support and Registration