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100 VISIONEER STROBE 500 SCANNER USER’S GUIDE
REPLACING THE ROLLER ASSEMBLY
After extended use, the roller may wear out and may need to be replaced. It
is a user-replaceable part and can be reordered.
Frequent paper jams are a symptom of a worn roller assembly. A worn roller
can cause documents to feed in skewed at an angle, or multiple pages to
feed at the same time. A worn roller should be replaced to avoid damage to
the scanner’s internal parts. Before replacing the roller you should clean it as
excessive dust on the roller will make it appear worn and smooth. You
cannot properly diagnose a worn roller until you have cleaned it.
1. From the back of the scanner, lower the input tray.
2. Press down on the two latches on the back of the docking station and
lower the rear cover.