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Appendix
Page 81
CINTIQ EXCHANGE POLICY
(EUROPE, AFRICA AND MIDDLE EAST)
Should your Cintiq Interactive Pen Display become defective during the warranty period, Wacom Europe GmbH
offers an exchange program. Please follow the procedure described below and note the restrictions:
• Note: The Cintiq exchange program can only be offered for countries of the European Union with the
exception of Malta, Cyprus, the Canary Islands, and the French Overseas Territories.
• Note: You must have registered your Cintiq Interactive Pen Display at Wacom Europe GmbH if you want to
take advantage of the exchange program.
• If you believe your Cintiq Interactive Pen Display is defective, please contact our Technical Support Staff (see
section Support Staff in this manual). Please have the serial number of the defective unit, an error description
and a copy of your original invoice at hand.
• If our support staff agrees that your Cintiq is defective, you will be asked to give your address for picking up
the defective unit.
• You will receive a refurbished Cintiq display unit in exchange for your defective unit.
• Note: The delivery time for the exchange unit varies between 2 and 5 work days, depending on the country it
is shipped to. Pick-up service of the defective unit may be separate from the delivery of the exchange unit!
• Note: You will not get back the very same unit that you handed in! Should you prefer to get back the very
same unit, please send in your defective Cintiq directly to your nearest Wacom office, or ask your local dealer
or distributor.
• Note: Wacom Europe GmbH reserves the right to invoice for shipping, checking and refurbishing the sent-in
Cintiq unit if a copy of the original invoice or the error description is missing, or if they do not correspond with
the sent-in unit.
• Note: Wacom Europe GmbH reserves the right to invoice for the exchange unit if the defective unit has not
arrived at Wacom Europe GmbH headquarters within 7 days after delivery of the exchange unit.
In any case you can send in your defective Cintiq to any Wacom office for repair, either directly or through your
dealer or distributor, however the fast exchange program is only available as described above.
Note: Wacom Europe GmbH reserves the right to change or cancel this service for all or some regions without
further notice.