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Phaser 3100MFP/X
- 80 -
13 - Maintenance
ADF Feeding problems
When a paper jam occurs, the following message
appears:
1 Open the document feeder scanner cover.
2 Remove the jammed paper without tearing it.
3 Close the document feeder scanner cover.
4 Press
.
Miscellaneous problems
When turning on the machine, nothing is displayed
on the screen.
Check the connection between the power cord and the
outlet.
The machine does not detect the presence of the
document inserted in the document feeder.
The message R
EADY does not appear on the screen.
At the start and during scanning, R
EMOVE DOCUMENT
appears on the screen.
1 Remove the document or press button .
2 Check the thickness of the document (50 sheets of
paper of 80 g/m2).
3 Smooth out the sheets if needed.
4 Help the sheets along.
The machine does not receive any faxes.
1 Check that the telephone line cable is correctly
plugged in.
2 Check that there is a tone signal on the telephone
line by pressing
.
You receive a blank page.
1 Make a photocopy of a document; if it is correct
then your fax is functioning normally.
2 Call back the subscriber and have him / her resend
the document. It was probably sent with the sheet
inserted backwards.
You cannot send a fax.
1 Check that the telephone line cable is correctly
plugged in.
2 Check the tone signal by pressing the button .
3 Check the prefix is correctly programmed and
used.
Communication errors
If the communication fails, the machine advises you of an
automatic retry later.
Example of what is displayed:
Transmission from the feeder
You have the choice between:
• waiting until the transmission takes place at the given
time,
• restarting the transmission immediately by
pressing
,
• abandoning transmission by pressing . To eject
the document, press again.
Transmission from memory
You have the choice between:
• waiting until the transmission takes place at the given
time,
• restarting the transmission using the transmission
queue. In this case, for a document composed of
several pages, the transmission will take place from
the page where the error occurred (see Performing
immediate transmission from the waiting queue,
page 31),
• abandoning the transmission by deleting the
corresponding command in the transmission line (see
Deleting a transmission on hold, page 32).
The machine makes at most 5 automatic redials. The
non-transmitted document is automatically deleted from
the memory and a transmission report is then printed
together with an error code and the cause for
transmission failure (see the communication error codes).
Communication error codes
The communication error codes appear in the logs and
transmission reports.
General codes
Code 01 - Busy or no fax answer
This code appears after 6 unsatisfactory attempts. Call
later.
Code 03 - User break
A communication has been stopped by the user pressing
the button .
Code 04 - Non programmed number
A number saved as a one-touch key or abbreviated
number is not valid, check it. (Example: a delayed
transmission was programmed with a one-touch key and
this key has been deleted in the meantime).
Code 05 - Scanning default
An incident occurred with the scanner, for example, the
sheet is jammed.
REMOVE DOCUMENT
STOP TO CONFIRM
Current time FRI 12 DEC 20:13
Time of next try 0142685014 20:18