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Troubleshooting
WorkCentre Pro 665/685/765/785 16-19
Transmission Problems
When transmissions are not successful, check the items in the table
below. If you confirm these items are set up correctly and
transmissions are still unsuccessful, call for technical support.
Problem Check Items
When you place a
document in the Document
Tray, nothing happens.
• Have you inserted the document far enough into the
feeder?
• Is the power cord connected to the AC outlet?
• Is an error message displayed? If so, see the Error
Messages and Codes section in this chapter.
• Is the document size or thickness within
specification? See the User’s Guide, “Document
Specifications”.
When you press the
Start
key in the Direct Send
mode, the message
“Dialing” or
“Communicating” does not
display.
• If you are transmitting “Off-hook”, press
Start
before returning the handset to the cradle.
• Is the modular cord of the fax machine
disconnected?
• Is the Dialing Mode of the machine set correctly?
See “Setting the Dial Mode”.
• Is the telephone functioning properly?
• Is there an error on the receiving side?
Documents misfeed;
skewed pages.
• Are the Document Guides adjusted to the document
width?
• Is the Control Panel fully closed?
• Does the document fall within specifications? See
the User’s Guide, “Document Specifications”.
• Is the Document Extension Tray fully extended?
Documents misfeed;
2 pages feed at a time.
• Are too many pages loaded into the Document
Feeder? See the User’s Guide, “Document
Specifications” for maximum capacities.
• Does the document fall within specifications?
• Was the document forced too far into the Document
Feeder?
• Is the Document Extension Tray fully extended?
• Have you cleaned the Retard Pad and Rollers? See
“Maintaining the Machine”.
The remote station
receives a blank or
elongated printout.
• Was the document loaded incorrectly with its
printed side up?
• Is the Control Panel fully closed?