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Troubleshooting
16-20 WorkCentre Pro 665/685/765/785
Reception Problems
When receptions are not successful, check the items in the following
table. If you confirm these items are set up correctly and receptions
are still unsuccessful, call for technical support.
The sending procedure
was completed correctly
but nothing happened at
the receiving end.
• Is the remote machine able to communicate with a
G3 facsimile? The WorkCentre can communicate
with G3 facsimiles but not G2 or G4.
Documents cannot be
transmitted overseas.
• Set the Fax Speed to transmit the document at a
slower speed. See “Setting up the Phonebook”.
Problem Check Items
When you are to receive a
document via the Manual
Reception mode, the fax is
not received when the
Start
key is pressed.
• Did you return the handset to its cradle before
pressing
Start
? If so, you must press
Start
before
you hang up.
• Is there a document in the Document Tray on your
machine? If so, remove it by pressing the
Stop
key.
• Is the modular cord connected?
• Is the power cord connected?
• Does the Paper Tray have paper?
• Is the Top Cover fully closed?
• Is there an error on the sending machine?
The received fax will not
feed out.
• Is the Top Cover fully closed?
• Is the Right Side Cover fully closed?
After placing paper in the
Paper tray, the Paper
Empty message continues
to display.
• Is the paper installed correctly? See “Replacing the
Paper”.
The received document is
too dark and difficult to
read. Unnecessary lines
are printed.
• Is the original document on the sending side of poor
quality? Check with the remote station.
• Is there a problem with the remote machine?
• Does the same problem happen when you copy a
document? If so, clean the Recording Unit. See
“Maintaining the Machine”.
Problem Check Items