Filter
Top Products
POSTINSTALLATION
XEROX DOCUPRINT 96/DOCUPRINT 96MX LPS INSTALLATION PLANNING GUIDE 5-3
Customer Service Support Center
If you encounter software- or hardware-related problems, such as
system failures, continuous paper jams, or poor print quality, first try
the corrective actions described in your Xerox DocuPrint 96/
DocuPrint 96MX
Laser Printing System Operator Guide
. If the
problem persists, call the Customer Service Support Center. Your
site representative can provide you with the telephone number for the
Customer Service Support Center in your area.
Before contacting Xerox or Xerox Limited service, please make note
of the following:
• Status code numbers and messages which appear on the
Keyboard/display terminal, including the 6-digit code number
that resulted from running the PROBLEM command
• Status messages which appear on the printer control console
• Indicator lights which may be lit
• Status codes which appear in the display window of the
operator control panel if there is a tape drive problem.
(Remember, you must perform Diagnostic Test 01 prior to
placing a service call for a 9-track magnetic tape problem.)
Your call will be answered by a Xerox or Xerox Limited
representative who will ask you for the following information:
• Your LPS model number: DocuPrint 96 or DocuPrint 96MX
• The LPS serial number
• Your name
• Your company name
• Your work address
• Your company’s work hours
• A contact name and telephone number within your company
• The system condition or status.
This information is given to a Xerox or Xerox Limited representative
who will call you back to discuss the information and give you an
estimated time of arrival of a service representative, or assist you
over the phone to resolve the problem.