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Error Messages B-2
Reference Guide 8142/8160
Error Messages
Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting
B
When the cartridge error is displayed, choose Utility/Service Menu/Ink Status Menu/Disp: Cart Info to
get information about the cartridge. Press Utility Menu/Access Cartridge to move the cartridges out of
the service station. After the cartridge has been replaced, cleaned, etc., press Access Cartridge again to
return the cartridges to the service station.
Error Message Corrective Action
Invalid Ink Type! Be sure all the cartridges are the same Xerox ink type. Your printer will not work
if you have a mixture of different Xerox ink types. If you are using a new type of
ink that has been introduced since you purchased your printer, you may need to
upgrade the printer's firmware to accommodate the new ink type.
Invalid OEM ID! Be sure the cartridge OEM value matches your printer OEM value. Your printer
will not work with cartridges designated otherwise. OEM type
information is available in the "About" menu display and also in Disp: Cart Info
menu which is available in the Service menu. Replace the
cartridge if necessary.
End of Jet Life! Replace cartridge. You can check cartridge status by choosing Disp: Cart Info
from the Service menu. End of cartridge life is indicated after 2800ml of use.
Pen Error - Code X Be sure the cartridge is installed correctly. Your printer will not work if the
cartridge doors are improperly secured. Replace the cartridge if necessary. If
cartridge replacement does not eliminate the error, contact your service
representative for assistance.
Invalid Pen ID Be sure that the ink in the cartridge as the same as in the other cartridges. (See
Invalid Ink Type above.) Try the following: Cycle power on and off. Replace the
cartridge if necessary. Clean the flex connections.
If you are printing and this error occurs, cancel the print job. Press Utility
Menu/Access Cartridges. Remove the cartridge and clean the flex connections.
Replace the cartridge and press Utility Menu/Access Cartridges.