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Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting
Troubleshooting C-3
Troubleshooting C
Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting
Reference Guide 8142/8160
Display does not come on
Check that the power cord is plugged in and the printer switch is turned on.
Press any control panel button. The display should come on.
File will not print
Check your electrical connections.
Try using the EFPU (Emergency File Print Utility) to print the file. The EFPU is available on the System CD.
Slow printing under Windows
Windows applications naturally print slower than DOS applications. Be sure the Windows Print Manager is turned
OFF.
Takeup roll doesn't turn
Be sure the media feed option is set to Takeup.
Takeup roll doesn't stop turning
Check that the take-up sensor is not blocked. There should be nothing between the take-up sensor and media.
Automatic cutter doesn’t work or tears the paper
Make sure the Auto-Cut option is set to ON.
Make sure Media Supply Type is set to Roll or Roll2.
Make sure the cutter is properly installed. (See the Quick Start Guide.)
TURN POWER OFF and clean the inside of the black belt using alcohol and a lint-free cloth. Push the carriage
back and forth to access all areas of the belt. Manually push the carriage all the way to the left to force the cutter
to drop. Turn power on.