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Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting
Troubleshooting C-13
Troubleshooting C
Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting
Reference Guide 8142/8160
Portions of lines are missing
Prime, clean, calibrate, or replace cartridges.
Clean service station; clean cartridge again; repeat prime.
Clean carriage flex cable and cartridge electrical contacts; repeat prime. Do not use alcohol, acetone, or other
cleansers. Use a cotton swab moistened in distilled water. Use tap water if distilled water is not available.
Poor vertical or horizontal line quality
Perform color calibration. (See the Quick Reference Guide.)
Data Transfer
Printer doesn’t generate a print
Be sure your printer is connected to the port to which you are sending the file.
If you are printing over a network, you will need to determine whether the problem is in the network. Try con-
necting the printer directly to your computer and send the file again. Be sure that network settings are correct as
described in the Network Setup Guide online help.
Problems printing over a network
Be sure that the printer is configured to run on the network. Pick a driver in your software that is also listed under
Emulation on the printer.
No output when printing from Unix
If you encounter “no output” problems when printing from Unix, try the following: