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Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting
Troubleshooting C-4
Troubleshooting C
Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting
Reference Guide 8142/8160
If the cutter is worn, replace it. You should replace the cutter after every 200 plots (more or less, depending on
the type of media used).
Carriage jams
Check for media jams or blockage.
Be sure the service station is lowering. If it does not lower, push it left and down, or the cutter will not disengage.
Remove the service station. Allow the carriage to return to the service station area. If ok, inspect the area below
service station for anything that might cause it to elevate.
Carriage axis failure
This may be caused by using media which may curl and cause carriage axis failure. Be sure to use inkjet quality
media.
An obstruction in the path of the carriage assembly is hindering carriage movement. The obstruction may or may
not be visible. Other common causes include dirty encoder strip, media interference, worn carriage bushings,
cutter malfunction, and loose trailing cable connections.
After checking the following items, reboot the printer to ensure proper operation.
Note: If the error re-occurs, observe whether the carriage is in the same or different location.
If the carriage is in the same spot, check the encoder strip for visible damage (clear plastic strip under the trailing
cable tray and above the belt).
Verify that carriage movement is free and smooth by turning the power off and moving the carriage from one end
of the shaft to the other (make sure there is no binding and that nothing is blocking the carriage movement ).
(MAKE SURE POWER IS OFF BEFORE PERFORMING THIS STEP.)
Clean the top and bottom of the encoder strip using a cotton swab and distilled water (let it dry completely ~
approximately 30 minutes) before trying to operate the printer).