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Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting
Troubleshooting C-15
Troubleshooting C
Introduction Printer Options Menu Tree Technical Info Error Messages Troubleshooting
Reference Guide 8142/8160
· Check that the network listen services are registered with the port monitor on the print server.
3. Check the LP print service.
· On both the print server and print client, make sure the LP print service is running.
· On both the print server and client, make sure the printer is accepting requests.
· On both the print server and print client, make sure the printer is enabled to print requests.
· On the print server, make sure the printer is connected to the correct serial port.
· On both the print server and print client, make sure the printer is configured properly.
· On the print server, make sure the printer is not waiting because of a fault.
· Make sure the printer is not set up as a login terminal.
Application Software
Isolating a problem to your software
Sometimes printing problems are application software-specific.
Try printing the test file on the system CD. If the test file prints, the printer’s health is probably good.
Try printing a simple file from your application or from another application. If this prints correctly, the problem
may be with your software.
If you are using a Windows application and the file does not print from Windows, try printing a file from EFPU. If
this prints correctly, your problem may be with your Windows driver or Windows setup.
Difficulty generating prints ranging from A to E size
Many software applications limit the maximum print size to “C” or “D” size due to the way that they map their
internal coordinate system to memory.