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XES Synergix 8825/8830/8850/8855 Digital Solution User Guide 127
Table 8. Error messages
Error message Probable cause Corrective action
CONTROLLER FAULT - 50000011 - SCANNED
IMAGE LOST
The Controller was unable to process the
document. The scanned image was not
found on the hard disk.
Rescan the document.
SCANNER FAULT - 5000000B - CHECK
SCANNER
VERIFY SCANNER IS POWERED AND
PROPERLY CONNECTED
A fault has occurred in communicating with
the Scanner.
1. Check that the IEEE 1394 cable is properly
connected at both ends.
2. Check that the Scanner is still connected to the AC
power and is still switched on.
3. Power off and power on the System. See the
"Powering off the System" and "Powering on the
System" sections for more information.
CONTROLLER FAULT - 50000012 - MEMORY
FULL
CONTROLLER FAULT - 5000013 - MEMORY
FULL
The file system or memory is full. Retrieve or delete some documents to create more
space. Then rescan the document.
CONTROLLER FAULT - 50000014 - MEMORY
FULL
Documents were scanned too fast. Memory
is full.
Wait for previously scanned documents to be processed
and stored on the hard disk. Then scan the current
document again.
CONTROLLER FAULT - 50000015 An error occurred saving the scanned image
to a disk.
Do not scan until the interrupted job is finished. Check
that the SCSI cable is connected correctly.
SCANNER FAULT - COMPLEX DOCUMENT An error occurred during processing due to
the complexity of the image that the document
contains.
Rescan the document.
WARNING: xxxx The image submitted for printing is corrupted
or does not conform to the standards for the
format.
Recreate the image and try again.
LL codes appear intermittently while documents
are scanned
Intermittent scanner and/or sofware
problems.
Power the system off then on. If the problem persists,
call for service.
Problem solving (continued)