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Paper Jams
5-6 ❖ User Guide
Table 5.1 Paper jam messages
Message Description/Corrective Action
Duplex Jam-
Open Rear Cover
A paper jam has occurred at the duplex unit.
ACTION: Refer to
“Paper Jam While Feeding through Duplex Module”
(page 5-7).
Exit Jam- Open
Rear & Top Cover
A paper jam has occurred at the exit path to the output bin.
ACTION: Refer to
“Paper Jam While Exiting to Standard Output Bin”
(page 5-8).
Offset Jam-
Open Rear Cover
A paper jam has occurred at the offset catch tray.
ACTION: Refer to
“Paper Jam While Feeding to Offset Catch Tray”
(page 5-10).
Tray 1 Jam-
Open Tray 1
A paper jam has occurred while feeding from Tray 1.
ACTION: Refer to
“Paper Jam While Feeding from Tray 1”
(page 5-12).
Tray 2 Jam-
Open Tray 2
A paper jam has occurred while feeding from Tray 2.
ACTION: If Tray 2 is a 2,000 sheet feeder, refer to
“Paper Jam While Feeding
from 2,000 Sheet Feeder”
(page 5-15).
If Tray 2 is a 500 sheet feeder, refer to
“Paper Jam While Feeding
from 500 Sheet Feeder”
(page 5-18).
Tray 3 Jam-
Open Tray 3
A paper jam has occurred while feeding from Tray 3.
ACTION: If Tray 3 is a 2,000 sheet feeder, refer to
“Paper Jam While Feeding
from 2,000 Sheet Feeder”
(page 5-15).
If Tray 3 is a 500 sheet feeder, refer to
“Paper Jam While Feeding
from 500 Sheet Feeder”
(page 5-18).
Paper Jam-
Open Top Cover
A paper jam has occurred inside the top cover or the multi bypass feeder.
ACTION: Refer to
“Paper Jam While Printing”
(page 5-23).
Paper Size Jam-
Open Rear Cover
The size of the paper fed was not the size expected by the printer, causing a
jam inside the rear cover.
ACTION: Refer to
“Paper Jam Because of Mismatch between Expected and
Actual Size Fed”
(page 5-26).