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Solving Printing Problems
Chapter 5: Troubleshooting ❖ 5-27
Solving Printing Problems
If you have any problems with the operation of your
printer, refer to Table 5.2 for suggested remedies.
Table 5.2 Printer Operation Problems
Problem Action
The printer will not print
at all, or a file sent from
the client/server will not
print.
• Check with your network administrator to see that the printer is powered up,
connected to the network and that the network is operational.
• Check Control Panel messages for “Paper Jam,” “Close Covers,” etc.
• If the port (parallel or network) the printer is connected to is disabled, enable
it. Check the Configuration Sheet for the port you are using to see if the Port
Enable item in the appropriate Interface Menu is set to
On
. If it is set to
Off
,
set it to
On
and try again.
• If the printer has printed recently, do the following:
- Attempt to print a Configuration Sheet. If it does not print, contact your
customer support center.
- If the Configuration Sheet prints, check to see that the printer is configured
properly.
- If the printer is configured properly, check the Configuration Sheet to
confirm that the correct emulation is (PDL) enabled for the port or
protocol you are using.
- If the correct emulation is (PDL) enabled and the printer continues not to
print, contact your customer support center.
Table 5.2 Page 1 of 4