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Obtaining Service
Chapter 6: Troubleshooting 6-11
Obtaining Service
If you’re unable to solve your printer problems, you may want to
call the Xerox Helpline for service. Before you call, however, check
these things:
• Is the power cord plugged into the printer?
• Is the power cord plugged directly into a wall outlet?
• Is your printer connected properly to your computer?
• Are all other devices attached to your printer plugged in and
turned on?
• Is the wall outlet turned off by any switches?
• Has a power outage occurred in your area?
• Is a laser print cartridge installed in the printer?
• Is the cover closed completely?
Once you’ve checked all these things, turn your printer off and back
on again. If your printer is still not operating properly, call for
service.
If the READY light is on, print out a configuration sheet by pressing
and holding down the control panel button for about four seconds
until all indicators blink briefly, then let go of the button.
The configuration sheet lists your printer model, any options you
have installed, and your user default settings. The service
representative will probably ask for this information.
Also write down the printer’s serial number (see Figure 1.2 on
page 1-3 for location).