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30 Xerox DP1015 User’s Guide
Troubleshooting
If you try the troubleshooting procedures described in this section
and the problem persists, you may have a malfunctioning projector.
Refer to the technical support card that you received with your
projector or contact the retailer where you purchased your
projector. Also visit our web site at www.xeroxprojectors.com for
additional technical information.
Problem: No image appears on the screen.
Check for one of these possible problems:
• Is the video adapter loose? Make sure the video adapter is
properly secured at the back of the projector with the two
thumbscrews.
• Are the cables loose or not plugged in securely? Inspect
the cable connections. Make sure the cables are plugged in
securely.
• Are any of the pins on the cables bent or broken? Inspect
the pins on the cable plugs to make sure none of the pins are
bent or broken.
• Is the projection lamp securely installed? Check that the
projection lamp is securely installed, especially if you just
changed it. See the section “Changing the Lamp” on page 27
for details about the lamp installation.
• Is the power on? Check that the projector’s power switch is
turned on and that the power cord is plugged in securely to a
working power outlet. If you are using a power strip, make sure
it is turned on and plugged in.
• Is the lens cap still on? Make sure you have removed the
lens cap from the lens at the front of the projector.
• Are the Brightness and Contrast set incorrectly? Adjust the
Brightness and Contrast until a picture appears. See “Adjust
the Projector Image” on page 21.
If none of the above solves the problem, press the Source button
on the remote control to select the correct video source.
Problem: The image is incorrectly displayed, or scrolls,
or is only partially displayed.
Press the Auto button on the remote control, or the
Auto/Enter button on the projector control panel.
If the image is still not projected correctly, the resolution setting of
your computer screen is too high (greater than 1024 x 768) and
you must reset it.