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Xerox Support Centre
System Administrator Guide
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Xerox Support Centre
The Xerox Support Centre is a utility that is installed when running the driver installer. It is
available for systems with Windows 2000 and later or Mac OS X, version 10.2 and higher.
The Xerox Support Centre appears on the desktop for Windows systems or is placed in the
Mac OS X dock. It provides a central location for accessing the following information:
■ User manuals and video tutorials
■ Solutions to troubleshooting problems
■ Printer and supplies status
■ Supplies ordering and recycling
■ Answers to frequently asked questions
■ Default printer driver settings (Windows only)
Note: Xerox recommends that the Xerox driver installer be used to add a printer instead of the
Microsoft Add Printer Wizard. If the Microsoft Add Printer Wizard is used, the Xerox Support
Centre is not installed on the PC. Also, the Xerox driver installer installs the Xerox printer
driver, enabling users to work more efficiently by accessing printer features and resources to
solve simple problems. This eliminates many of the help calls requesting printer support,
saving you time for more critical tasks.
To start the Xerox Support Centre utility:
1. Select one of the following options:
■ Windows: Double-click the Xerox Support Centre icon
on your desktop.
■ Macintosh: Click the Xerox Support Centre icon in the
dock.
2. Select your printer from the Select Printer drop-down list.