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Symptom Diagnosis Action
Printer stops, PAUSE LED
and PAPER/RIBBON LED
both on.
Media incorrectly
or not loaded.
Load media correctly, then turn the
printer off and on. See Getting
Ready to Print.
Cutter error.
Clear jam, then open and close the
printhead.
Calibration error. Re-calibrate printer.
Misadjusted
media sensor.
Check position and sensitivity of
media sensor. See Getting Ready
to Print.
Are you using
pre-printed
media?
Calibrate the printer. Refer to
Getting Ready to Print.
Printer stops, PAUSE
LED on and PAPER/
RIBBON LED flashing.
Ribbon
incorrectly or not
loaded.
Load ribbon correctly, then turn the
printer off and on. See Getting Ready
to Print.
Backing rewind
spindle is full.
Remove label backing from the
spindle.
Malfunctioning
ribbon sensor.
Call a service technician.
Ribbon not
calibrated.
Calibrate the ribbon. Refer to
“Resetting Ribbon Parameters”
later in this chapter.
Printer stops, PAUSE
LED on and PRINTHEAD
LED flashing.
Printhead is not
fully closed.
Close printhead completely, then
turn the printer off and on.
Printhead open
sensor not
detecting its
position flag.
Call a service technician.
Printer stops, PAUSE
LED and PRINTHEAD
LED both on.
Printhead
element is
overheated.
Printer resumes printing when the
printhead element cools.
Power supply
over temperature.
Printer resumes printing when the
power supply cools.
Printer will not
successfully perform an
auto calibration.
Printhead open. Close the printhead.
You’re using
pre-printed
labels.
Perform a manual calibration. See
“Manual Calibration” later in this
chapter.
Media is out.
Load media. Ensure that the media
sensor is properly positioned.
Printer will not perform a
manual calibration.
Media is out of
specification.
Ensusre that the media sensor is
properly positioned. Or, perform a
manual calibration. See “Manual
Calibration” later in this chapter.
Hardware failure. Call a service technician.
Printing continues,
PRINTHEAD LED on.
Printhead is
under
temperature.
Continue printing.
PAUSE LED flashing.
Waiting for user
to peel label.
Remove label.
38 S400 & S600 User’s Guide
46