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In cutter mode, skewed,
stuck, improperly cut or
partially cut labels.
Cutter is dirty.
Follow cutter cleaning procedure in
Routine Care and Adjustments.
Cutter blades are
dull.
Call a service technician.
The cutter is jamming
up with labels, or labels
are being cut more than
once.
Cutter is dirty.
Follow cutter cleaning procedure in
Routine Care and Adjustments.
Label length is
too short.
Increase label length.
Labels are not being cut
at all.
Cutter option not
enabled.
See Routine Care and
Adjustments.
Connecting cable
not connected to
cutter module.
With printer power off, plug cable
into cutter module.
Printing stops,
PAPER/RIBBON, PAUSE,
and CANCEL LEDs on.
Out of media. Load media.
For printers with the
cutter option installed.
Media jammed in
cutter.
Remove media, clean cutter
module if necessary.
Cutter module is
dirty.
Clean cutter module. See Routine
Care and Adjustments.
End of the media
not positioned
correctly on top of
platen.
Reposition media so that the end is
on top of the platen. See Getting
Ready to Print.
If error condition persists after attempting each of the
above solutions, call a service technician.
42 S400 & S600 User’s Guide
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