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Troubleshooting
Troubleshooting Checklists
114
79695L-002 Rev. A Z Series
®
/RZ™ Series User Guide 6/6/08
Troubleshooting Checklists
If an error condition exists with the printer, review this checklist:
Are noncontinuous labels being treated as continuous labels? If yes, see Calibrate Media
and Ribbon Sensor Sensitivity on page 83.
Is the printer reporting a ribbon error when ribbon is loaded properly? If yes, see Calibrate
Media and Ribbon Sensor Sensitivity on page 83.
Are you experiencing problems with print quality? If yes, see Print Quality Problems
on page 119.
Are you experiencing communications problems? If yes, see Communications Problems
on page 123.
If the labels are not printing or advancing correctly, review this checklist:
Are you using the correct type of labels? Review the types of label in Types of Media
on page 33.
Are you using a label that is narrower than the maximum print width? See Set Print Width
on page 74.
Review the label- and ribbon-loading illustrations in Load Media on page 41 and Load
Ribbon on page 55.
Does the printhead need to be adjusted? See Adjust Printhead Pressure on page 61 for
more information.
Do the sensors need to be calibrated? See Calibrate Media and Ribbon Sensor Sensitivity
on page 83 for more information.
If none of the above suggestions correct the problem, review this checklist:
Perform one or more of the self-tests given in Printer Diagnostics on page 131. Use the
results to help identify the problem.
If you are still having problems, see Contacts on page 11 for customer support
information.