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Troubleshooting
Miscellaneous Printer Problems
6/6/08 Z Series
®
/RZ™ Series User Guide 79695L-002 Rev. A
Changes in
parameter settings
did not take effect
Parameters are set incorrectly. 1. Set parameters and save permanently.
2. Turn the printer off (
O) and then on (I).
A command turned off the
ability to change the parameter.
Refer to the ZPL Programming Guide, or call a
service technician.
A command changed the
parameter back to the previous
setting.
Refer to the ZPL Programming Guide, or call a
service technician.
Refer to the Programming Guide for the printer
language being used, or call a service technician.
If the problem continues, there
may be a problem with the
main logic board.
Call a service technician.
While in Peel-Off
mode, media liner
wraps around the
platen roller.
You are using perforated media,
which is not recommended for
Peel-Off mode.
While operating in Peel-Off mode, use media
that is not perforated.
The printer fails to
calibrate or detect the
top of the label.
The printer was not calibrated
for the label being used.
Perform the calibration procedure in Calibrate
Media and Ribbon Sensor Sensitivity on page 83.
The printer is configured for
continuous media.
Set the media type to noncontinuous media. See
Set Media Type on page 73.
The driver or software
configuration is not set
correctly.
Driver or software settings produce commands
that can overwrite the printer configuration.
Check the driver or software media-related
setting.
Non-continuous
labels are being
treated as continuous
labels.
The printer was not calibrated
for the media being used.
Perform the calibration procedure in Calibrate
Media and Ribbon Sensor Sensitivity on page 83.
The printer is configured for
continuous media.
Set the media type to noncontinuous media. See
Set Media Type on page 73.
All lights are on, but
nothing displays on
the LCD, and the
printer locks up.
Internal electronic or firmware
failure.
Call a service technician.
Table 22 • Miscellaneous Printer Problems (Continued)
Problem Possible Cause Recommended Solution