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Troubleshooting
RFID Problems
116
57512L-004 Rev. A 110PAX4/R110PAX4 User Guide 6/29/11
The print engine
stops at the RFID
inlay.
The print engine calibrated the
label length only to the RFID
inlay instead of to the interlabel
gap.
1. Select FEED for the MEDIA POWER UP
and HEAD CLOSE parameters (see Select
Media Power-Up Option on page 81 or
Select Head Close Option on page 82)
2. Calibrate the print engine. See Calibrate
Media and Ribbon Sensor Sensitivity
on page 77.
The DATA light
flashes indefinitely
after you attempt to
download
print engine or
reader firmware.
The download was not
successful. For best results,
cycle power on the print engine
before downloading any
firmware.
1. Turn off (
O) the print engine.
2. Wait 10 seconds.
3. Turn on (
I) the print engine.
4. Attempt to download the firmware again.
5. If the problem persists, contact Technical
Support.
RFID parameters do
not appear in Setup
mode, and RFID
information does not
appear on the
print engine
configuration label.
The printer does not
void RFID labels that
are not programmed
correctly.
The print engine was powered
off (
O) and then back on (I) too
quickly for the RFID reader to
initialize properly.
Wait at least 10 seconds after turning the
print engine power off before turning it back on.
1. Turn off (
O) the print engine.
2. Wait 10 seconds.
3. Turn on (
I) the print engine.
4. Check for the RFID parameters in Setup
mode or for RFID information on a new
configuration label.
An incorrect version of
print engine or reader firmware
was loaded on the printer.
1. Verify that the correct firmware version is
loaded on your printer. Refer to the RFID
Programming Guide for more information.
2. Download the correct print engine or reader
firmware if necessary.
3. If the problem persists, contact Technical
Support.
The print engine is unable to
communicate with the RFID
subsystem.
1. Turn off (
O) the print engine.
2. Wait 10 seconds.
3. Turn on (
I) the print engine.
4. If the problem persists, you may have a bad
RFID reader or a loose connection between
the RFID reader and the print engine.
Contact Technical Support or an authorized
service technician for assistance.
Table 14 • RFID Problems (Continued)
Problem Possible Cause Recommended Solution