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Troubleshooting Checklists
102
57512L-004 110PAX4/R110PAX4 User Guide 6/29/11
Troubleshooting Checklists
If an error condition exists with the print engine, review this checklist:
Is there an error message on the LCD? If yes, see LCD Error Messages on page 103.
Are noncontinuous labels being treated as continuous labels? If yes, see Calibrate Media
and Ribbon Sensor Sensitivity on page 77.
Is the
CHECK RIBBON light on when ribbon is loaded properly? If yes, see Calibrate
Media and Ribbon Sensor Sensitivity on page 77.
Are you experiencing problems with print quality? If yes, see Print Quality Problems
on page 108.
Are you experiencing communications problems? If yes, see Communications Problems
on page 112.
If the labels are not printing or advancing correctly, review this checklist:
Are you using the correct type of labels? Review the types of label in Types of Media
on page 35.
Are you using a label that is narrower than the maximum print width? See Set Print Width
on page 67.
Review the label- and ribbon-loading illustrations in Load Media on page 40 and Load
Ribbon on page 46.
Does the printhead need to be adjusted? See Printhead Pressure Adjustment on page 97
for more information.
Do the sensors need to be calibrated? See Calibrate Media and Ribbon Sensor Sensitivity
on page 77 for more information.
If none of the above suggestions correct the problem, review this checklist:
Perform one or more of the self-tests given in Print Engine Diagnostics on page 119. Use
the results to help identify the problem.
If you are still having problems, see Contacts on page 11 for customer support
information.