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126 R110Xi/R170Xi User Guide 23063L-003 Rev. 2 12/23/04
Troubleshooting
Troubleshooting
Troubleshooting
If an error condition exists with the printer, review this checklist:
Is there an error message on the LCD? If yes, see LCD Error Messages on page 127 for
more information.
Is the CHECK RIBBON light on when ribbon is loaded properly, or are non-continuous
labels being treated as continuous labels? If yes, see Calibrate Media and Ribbon Sensors
on page 50.
Are you experiencing problems with print quality? If yes, see Print Quality Problems
on page 130.
Are you experiencing communications problems? If yes, see Communications Problems
on page 132.
If the labels are not printing or advancing correctly, review this checklist:
Are you using the correct type of labels? Review the types of label in Types of Media
on page 14.
Review the label- and ribbon-loading illustrations, starting with Loading the Media
on page 20.
Check the position of the media sensor and move if necessary, as shown in Adjust Media
Sensors on page 37.
Does the printhead need to be adjusted? See Adjust Printhead Pressure and Toggle
Position on page 39 for more information.
Do the sensors need to be calibrated? See Calibrate Media and Ribbon Sensors
on page 50 for more information.
If none of the above suggestions correct the problem, review this checklist:
Perform one or more of the self-tests given in Printer Diagnostics on page 134. Use the
results to help identify the problem.
If you are still having problems, see Support on page x for customer support information.