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Troubleshooting
Miscellaneous Printing Problems
23063L-003 Rev. 2 12/23/04 R110Xi/R170Xi User Guide 133
Miscellaneous Printing Problems
Table 17 • Miscellaneous Printing Problems
Problem Possible Cause Recommended Solution
The printer fails to
calibrate or detect the top
of the label.
The printer was not
calibrated for the label being
used.
Press PAUSE on the front panel to pause the
printer, and then press
CALIBRATE.
The printer is configured for
continuous media.
Set the media type to non-continuous media.
See Setting Media Type on page 45.
The driver or software
configuration is not set
correctly.
Driver or software settings produce ZPL
commands that can overwrite the printer
configuration. Check the driver or software
media-related setting.
RFID labels are not
calibrating correctly. The
label is positioned so that it
cannot be torn off at the
correct location.
The printer sometimes
mistakes the antenna or chip
as the leading edge of the
label.
1. Press PAUSE on the front panel to pause
the printer, and then press
CALIBRATE.
2. If this does not solve the problem, remove
one or two labels from the backing and
position the backing under the upper media
sensor (see Adjust Media Sensors
on page 37 for the location). Press
PAUSE
on the front panel to pause the printer, and
then press
CALIBRATE.
3. If this does not solve the problem,
calibration may need to be performed using
non-RFID labels that are the same size as
the RFID labels being used. Before
reloading the RFID labels, select FEED or
LENGTH for the
MEDIA POWER UP and
HEAD CLOSE parameters (see Media
Power Up on page 54 and Head Close
on page 54).