Filter
Top Products
Troubleshooting
LCD Error Messages
23063L-003 Rev. 2 12/23/04 R110Xi/R170Xi User Guide 127
LCD Error Messages
The LCD displays messages when there is an error. See Table 14 for LCD errors, the possible
causes, and the recommended solutions.
Table 14 • LCD Error Messages
LCD Possible Cause Recommended Solution
RIBBON OUT
Thermal Transfer Mode—
Ribbon is not loaded or is
loaded incorrectly.
Load the ribbon correctly, following directions in
Loading Ribbon on page 26
.
Thermal Transfer Mode—
Ribbon is loaded but the ribbon
sensor is not sensing the ribbon.
Adjust the media and ribbon sensors. See
Calibrate Media and Ribbon Sensors on page 50.
Direct Thermal Mode—
Ribbon is loaded.
Make sure that ribbon is not loaded and that the
printer is in Direct Thermal Print Mode. See
Selecting Print Method on page 46.
Direct Thermal Mode—
Settings are incorrect.
Make sure the printer driver and software settings
are compatible with Direct Thermal Print Mode.
PAPER OUT
Labels are not loaded or are
loaded incorrectly.
Load the labels correctly. See Loading the Media
on page 20.
Media Sensor is not adjusted
correctly.
Check the position of the media sensors, and adjust
if necessary. See Calibrate Media and Ribbon
Sensors on page 50.
Printer is set for non-continuous
labels but continuous labels are
loaded.
• Make sure the labels and the Media Type
settings match. See Setting Media Type
on page 45.
• Make sure the printer driver or software settings
match the label and Media Type settings.
• Calibrate the printer. For more information, see
Calibrate the Printer on page 35.
The MAX LENGTH setting is
set to a value that is shorter than
the actual length of the label.
Change the MAX LENGTH setting to a value that
is at least 1 in. (25 mm) longer than the labels.
HEAD OPEN
The printhead is not fully
closed.
Close the printhead.
HEAD ELEMENT
BAD
One or more of the printhead
elements failed the printhead
element test.
• If the failed elements affect your printing
application, replace the printhead.
• To override this error, disable the head test count
feature on the front panel by defaulting the value
to 0000.