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Troubleshooting
Print Quality Problems
23063L-003 Rev. 2 12/23/04 R110Xi/R170Xi User Guide 131
Light, consistent
vertical lines
running through the
labels
The printhead or platen roller is
dirty.
Clean the printhead and platen roller as instructed
in Printhead and Platen Roller on page 117.
Caution • The printhead is hot and can
cause severe burns. Allow the printhead
to cool.
Caution • Observe proper electrostatic
safety precautions when handling any
static-sensitive components such as
circuit boards and printheads.
Intermittent creases
on the left and right
edges of the labels
There is too much toggle
pressure on the printhead.
Reduce the toggle pressure. See Adjust Printhead
Pressure and Toggle Position on page 39.
Caution • Observe proper electrostatic
safety precautions when handling any
static-sensitive components such as
circuit boards and printheads.
Wrinkled ribbon The ribbon is not loaded
correctly.
Load the ribbon correctly. See Loading Ribbon
on page 26
.
The darkness setting is
incorrect.
Set the darkness to the lowest possible setting for
good print quality. See Adjusting Print Darkness
on page 44.
Incorrect printhead pressure or
balance.
Set the pressure to the minimum required for good
print quality. See Adjust Printhead Pressure and
Toggle Position on page 39.
Caution • Observe proper electrostatic
safety precautions when handling any
static-sensitive components such as
circuit boards and printheads.
The labels are not feeding
correctly. They are shifting
from side to side.
Make sure that the media guide and media supply
guide touch the edge of the media.
Adjust the ribbon strip plate.
Table 15 • Print Quality Problems (Continued)
Problem Possible Cause Recommended Solution