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Troubleshooting
LCD Error Messages
1/11/11 Z Series
®
/RZ™ Series User Guide 79695L-003
LCD Error Messages
The LCD displays messages when there is an error. See Table 14 for LCD errors, the possible
causes, and the recommended solutions.
Table 14 • LCD Error Messages
LCD Display/
Printer Condition
Possible Cause Recommended Solution
The ERROR light flashes.
The printhead was replaced with
one that is not a genuine Zebra™
printhead.
Install a genuine Zebra™ printhead.
The printer stops; the
ERROR light flashes.
In thermal transfer mode, ribbon is
not loaded or incorrectly loaded.
Load ribbon correctly. See Load
Ribbon on page 58.
In thermal transfer mode, the
ribbon sensor is not detecting
ribbon.
1. Load ribbon correctly. See Load
Ribbon on page 58.
2. Calibrate the sensors. See
Calibrate Media and Ribbon
Sensor Sensitivity on page 85.
In thermal transfer mode, media is
blocking the ribbon sensor.
1. Load media correctly. See Load
Media on page 43.
2. Calibrate the sensors. See
Calibrate Media and Ribbon
Sensor Sensitivity on page 85.
In thermal transfer mode, the
printer did not detect the ribbon
even though it is loaded correctly.
1. Print a sensor profile. See Print
Sensor Profile on page 84. The
ribbon out threshold (
1) is likely
too high, above the black area that
indicates where the ribbon is
detected (
2).
2. Calibrate the sensors or load
printer defaults. See Calibrate
Media and Ribbon Sensor
Sensitivity on page 85 or LOAD
DEFAULTS on page 69.
ERROR CONDITION
INVALID HEAD
ERROR CONDITION
RIBBON OUT
1
2