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Troubleshooting
Miscellaneous Printer Problems
1/11/11 Z Series
®
/RZ™ Series User Guide 79695L-003
Changes in
parameter settings
did not take effect
Parameters are set incorrectly. 1. Set parameters and save permanently.
2. Turn the printer off (O) and then on (I).
A firmware command turned
off the ability to change the
parameter.
Refer to the Programming Guide for the printer
language being used, or call a service technician.
A firmware command changed
the parameter back to the
previous setting.
Refer to the Programming Guide for the printer
language being used, or call a service technician.
If the problem continues, there
may be a problem with the
main logic board.
Call a service technician.
While in Peel-Off
mode, media liner
wraps around the
platen roller.
You are using perforated media,
which is not recommended for
Peel-Off mode.
While operating in Peel-Off mode, use media
that is not perforated.
The printer fails to
calibrate or detect the
top of the label.
The printer was not calibrated
for the label being used.
Perform the calibration procedure in Calibrate
Media and Ribbon Sensor Sensitivity on page 85.
The printer is configured for
continuous media.
Set the media type to noncontinuous media. See
Set Media Type on page 76.
The driver or software
configuration is not set
correctly.
Driver or software settings produce commands
that can overwrite the printer configuration.
Check the driver or software media-related
setting.
Non-continuous
labels are being
treated as continuous
labels.
The printer was not calibrated
for the media being used.
Perform the calibration procedure in Calibrate
Media and Ribbon Sensor Sensitivity on page 85.
The printer is configured for
continuous media.
Set the media type to noncontinuous media. See
Set Media Type on page 76.
All lights are on, but
nothing displays on
the LCD, and the
printer locks up.
Internal electronic or firmware
failure.
Call a service technician.
Table 20 • Miscellaneous Printer Problems (Continued)
Problem Possible Cause Recommended Solution