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ZyXEL G-220F User’s Guide
Chapter 6 Troubleshooting 60
CHAPTER 6
Troubleshooting
This chapter covers potential problems and the possible remedies. After each problem
description, some instructions are provided to help you to diagnose and to solve the problem.
6.1 Problems Starting the ZyXEL Utility Program
6.2 Problem Connecting to an Access Point
Table 19 Troubleshooting Starting ZyXEL Utility Program
PROBLEM CORRECTIVE ACTION
Cannot start the
ZyXEL Wireless
LAN Utility
Make sure the ZyXEL G-220F is properly inserted and the LED(s) is on. Refer to
the Quick Start Guide for the LED descriptions.
Use the Device Manager to check for possible hardware conflicts. Click Start,
Settings, Control Panel, System, Hardware and Device Manager. Verify the
status of the ZyXEL G-220F under Network Adapter. (Steps may vary depending
on the version of Windows).
Install the ZyXEL G-220F in another computer.
If the error persists, you may have a hardware problem. In this case, you should
contact your local vendor.
The ZyXEL Utility
icon does not
display.
If you install the Funk Odyssey Client software on the computer, uninstall (remove)
both the Funk Odyssey Client software and ZyXEL utility, and then install the
ZyXEL utility again after restarting the computer.
If you use the Windows XP configuration tool and the ZyXEL Utility to configure the
ZyXEL G-220F at the same time, the ZyXEL Utility icon does not display. You
need to disable the Windows XP configuration tool (refer to Appendix C on page
68 for more information).
Cannot change to
Access Point
mode
If you use the Windows XP configuration tool and the ZyXEL Utility to configure the
ZyXEL G-220F at the same time, the ZyXEL G-220F automatically operates in
wireless station mode. You need to disable the Windows XP configuration tool to
change between the modes using the ZyXEL Utility (refer to Section 1.7.1 on
page 23 for more information).
Table 20 Troubleshooting Access Point Connection Problem
PROBLEM CORRECTIVE ACTION
When using the
Windows XP
configuration tool,
cannot scan for or
connect to any
access points.
The ZyXEL G-220F might still be operating in access point mode. This results
when you set the ZyXEL G-220F to operate in access point mode using the ZyXEL
Utility, close the ZyXEL Utility and then use the Windows XP configuration tool.
Before you use the Windows XP configuration tool, make sure you set the ZyXEL
G-220F to operate in station mode before you close and exit the ZyXEL Utility.