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P-662H/HW-D Series User’s Guide
354 Chapter 27 Troubleshooting
27.3 Problems with the WAN
Table 145 Troubleshooting the WAN
PROBLEM CORRECTIVE ACTION
The DSL LED is
off.
Check the telephone wire and connections between the ZyXEL Device DSL port
and the wall jack.
Make sure that the telephone company has checked your phone line and set it up
for DSL service.
Reset your ADSL line to reinitialize your link to the DSLAM. For details, refer to the
Table 142 on page 352.
I cannot get a
WAN IP address
from the ISP.
The ISP provides the WAN IP address after authenticating you. Authentication
may be through the user name and password, the MAC address or the host name.
The username and password apply to PPPoE and PPPoA encapsulation only.
Make sure that you have entered the correct Service Type, User Name and
Password (be sure to use the correct casing). Refer to the WAN Setup chapter.
I cannot access
the Internet.
Make sure the ZyXEL Device is turned on and connected to the network.
Verify your WAN settings. Refer to the chapter on WAN setup.
Make sure you entered the correct user name and password.
If you use PPPoE pass through, make sure that bridge mode is turned on.
The Internet
connection
disconnects.
Check the schedule rules.
If you use PPPoA or PPPoE encapsulation, check the idle time-out setting. Refer
to Chapter 5 on page 85.
Contact your ISP.