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Prestige 660H/HW Series User’s Guide
Chapter 41 Troubleshooting 362
41.6 Problems with Internet Access
Table 123 Troubleshooting Internet Access
PROBLEM CORRECTIVE ACTION
I cannot access
the Internet.
Make sure the Prestige is turned on and connected to the network.
If the DSL LED is off, refer to Section 41.3 on page 361.
Verify your WAN settings. Refer to the chapter on WAN setup (web configurator) or
the section on Internet Access (SMT).
Make sure you entered the correct user name and password.
If you use PPPoE pass through, make sure that bridge is turned on. See Chapter 21
on page 228 for details.
For wireless stations, check that both the Prestige and wireless station(s) are using
the same ESSID, channel, WEP keys (if WEP encryption is activated) and
authentication method.
Internet
connection
disconnects.
Check the schedule rules. Refer to Chapter 39 on page 352 (SMT).
If you use PPPoA or PPPoE encapsulation, check the idle time-out setting. Refer to
the
Chapter 8 on page 104 chapter (web configurator) or Chapter 26 on page 250
(SMT).
Contact your ISP.
41.7 Problems with the Password
Table 124 Troubleshooting the Password
PROBLEM CORRECTIVE ACTION
I cannot
access the
Prestige.
The username is “admin”. The default password is “1234”. The Password and
Username fields are case-sensitive. Make sure that you enter the correct password
and username using the proper casing.
If you have changed the password and have now forgotten it, you will need to upload
the default configuration file (Refer to
Section 2.1.2 on page 53 in Chapter 2 on page
52). This restores all of the factory defaults including the password.