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Prestige 660H/HW Series User’s Guide
363 Chapter 41 Troubleshooting
41.8 Problems with the Web Configurator
Table 125 Troubleshooting the Web Configurator
PROBLEM CORRECTIVE ACTION
I cannot access
the web
configurator.
Refer to the Quick Start Guide for hardware connections.
Make sure that there is not an SMT console session running.
Check that you have enabled web service access. If you have configured a secured
client IP address, your computer’s IP address must match it. Refer to the chapter on
remote management for details.
For WAN access, you must configure remote management to allow server access
from the Wan (or all). You must also configure a firewall rule to allow access from the
WAN. Refer to the chapters on remote management and firewall for details.
Your computer’s and the Prestige’s IP addresses must be on the same subnet for
LAN access.
If you changed the Prestige’s LAN IP address, then enter the new one as the URL.
Remove any filters in SMT menu 3.1 (LAN) or menu 11.5 (WAN) that block web
service.
See also Section 41.9 on page 363.
41.9 Problems with Remote Management
Table 126 Troubleshooting Remote Management
PROBLEM CORRECTIVE ACTION
I cannot remotely
manage the
Prestige from the
LAN or WAN.
Refer to Section 15.1.1 on page 170 for scenarios when remote management may
not be possible.
Use the Prestige’s WAN IP address when configuring from the WAN.
Use the Prestige’s LAN IP address when configuring from the LAN.
Refer to for instructions on checking your LAN connection.
Refer to Section 41.4 on page 361 for instructions on checking your WAN
connection.
See also Section 41.8 on page 363.